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Exclusive Program & Guarantees

Learn more about our exclusive program and guarantees.

What is TJ’s Smart Filter?

At Tailored Jewel, we simplify your diamond shopping experience with our TJ Smart Filter. This advanced system uses a specially coded formula, built on years of expertise, to analyze key characteristics like depth, table, angles, and fluorescence. The Smart Filter ensures only the best diamonds are displayed, helping you find the perfect match effortlessly while staying within your budget.

How do I find the right diamond on your website?

We recommend selecting diamonds with our TJ’s Premium Pick or Diamond Plus logos, which highlight options filtered for exceptional quality. Every diamond on our site meets high standards of brilliance, as certified by GIA or IGI.

How does the diamond filter system work?

Our Smart Filter connects to over 700 trusted global vendors, providing real-time updates on available diamonds. The system filters options based on:

  • Triple Excellent cut grading.
  • D-F color range.
  • SI1 clarity or higher.
  • Certified by GIA or IGI.

Each listing includes high-resolution videos, magnified images, and certification links to give you confidence in your choice.

Why are some higher-graded diamonds priced lower than others?

Pricing is determined by individual vendors. Our system captures these live vendor-set prices, allowing you to benefit from competitive deals. Occasionally, higher-graded diamonds may be priced lower due to promotional strategies by vendors. (Example: Like how AGODA works.)

What happens if the diamond I select is unavailable?

Occasionally, a diamond may sell before your order is processed. If this happens, we’ll provide a replacement of equal or better quality to ensure your satisfaction.

What’s the difference between TJ’s Premium Picks, Diamond Plus, and Excellent Cut diamonds?

We recommend selecting diamonds with our TJ’s Premium Pick or Diamond Plus logos, which highlight options filtered for exceptional quality. Every diamond on our site meets high standards of brilliance, as certified by GIA or IGI.

  • TJ’s Premium Picks (Ideal): Diamonds chosen for unmatched brilliance with optimal proportions for superior light reflection.
  • Diamond Plus: Offers Ideal Cut brilliance outside TJ’s Premium Picks criteria, allowing more flexibility for diverse budgets.
  • Excellent Cut: High-quality diamonds that reflect light beautifully, offering a balanced blend of brilliance and carat weight.
Feature TJ’s PremiumPicks (Ideal) Diamond Plus Excellent Cut
Logo
Cut Quality Ideal Cut Ideal Cut Excellent Cut
Color D-F Color D-H Color D-H Color
Clarity VS1 & Above SI1 or Higher SI1 or Higher
Fluorescence None None to Very Strong None to Very Strong

Can I see the diamond in person?

Since our diamonds are sourced directly from global vendors, they are not available for in-person viewing. However:

  • Listings provide 30x magnified images and high-quality videos for clarity inspection.
  • Keep in mind that inclusions visible in magnified views may not be noticeable to the naked eye.

What are the Optional Add-On Services?

To give you complete peace of mind, we offer two add-on options at checkout: (Additional Fee Apply)

  • Refund Assurance (7-Day): Exclusively for TJ’s Premium Picks, this allows you to return the diamond within 7 days if it doesn’t meet your expectations. Fees cover:
    • Labor for resetting and repurposing.
    • Shipping and insurance costs.
    • Refunds exclude taxes or discounts.
  • Design Change Assurance (60 Days): Available for all rings, allowing you to modify your design within 60 days of collection. Fees cover labor for resetting the diamond and repurposing the design. The original setting must be returned in perfect condition.

Do you offer payment flexibility?

Yes, we accept:

  • Credit/Debit Cards from major providers.
  • Wire Transfers (contact us for details).
  • For installment plans, reach out to your local bank for conversion options.

What guarantees and warranties do you offer?

  • Lifetime Services: Complimentary resizing and cleaning are available for all gold and platinum rings.
  • Optional Refund Assurance Add-On: Exclusively for TJ’s Premium Picks, providing a full refund within 7 days under specified terms.

How long does it take to receive my diamond ring?

Production takes 4–6 weeks from order confirmation. You’ll receive regular updates on progress and delivery.

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